Custom Development Projects





Bowerbird ticketing system


Bowerbird is a biannual event held in Adelaide which presents a curated lineup of Australian designers and makers over a 3 day weekend. Thousands of attendees attend over a weekend each paying a nominal entry fee.


In 2020, the event experienced a number of operational challenges due to the COVID-19 pandemic. Aside from capacity limits, a directive from the state health department stated that all events over 1000 attendees required the implementation of a strict contact tracing mechanism.


Data such as name and contact details for each attendee needed to be gathered and kept for 28 days. Online platforms such as Eventbrite allowed clients to nominate to replicate the buyer data for multiple ticket purchases which was a breach to the requirements set out by SA Health.


The Kiln were tasked to scope and develop a simple ticketing system that met all government directives and privacy laws by collecting all ticker holder data even those made in a multiple ticket purchase. It integrated with Bowerbird’s accounting system (Xero) and ecommerce platform (Square).




Bowerbird ticket scanner


​Compatible with mobile phone and web browser the ticketing system included a QR code scanner for attendee admission into Bowerbird, The scanner changed the status of the ticket to admitted with a date and time stamp.



Bridgestone Lead Manager System


Bridgestone Australia engaged The Kiln to define and develop an online portal to assist the 300+ retail stores around Australia process leads originating from the Bridgestone website. The Kiln designed the user interface, scoped the functionality and developed a robust and ever-evolving solution - Lead Manager System (LMS).


LMS enables dealers to process web-based customer enquiries with a clear step-by-step workflow. Vehicle and product database integrations make it easy to find the right tyre before sending the estimate in designed on-brand email templates for national consistency.


Upon acceptance of the estimate the dealer can pass the lead into their POS system ready for creating the work order.


The results speak for themselves with over 90% of Dealer utilising LMS on a daily basis and conversions (customer book in-store) up 50% comparatively.



Bridgestone LAM Request


Bridgestone tasked The Kiln with the challenge to streamline and simplify the request for local marketing artwork


The Kiln set to work on scoping a simple click-to-select user interface. Upon submission a LAM Tickets created and emailed direct to agency for action.

Turnaround times for request to submission of final art improved by 85%.



Bridgestone Uber Portal


Bridgestone partnered with Uber to offer their driver-partners exclusive discounts.


Integrating to UBER systems by API the Uber Portal can only be accessed by Uber drivers app. Upon login, the driver-partners can search for tyres. Search results show tier specific pricing allowing the user to select a quantity and submit the enquiry to their selected Bridgestone store.


The lead is sent to the selected stores LMS for processing.